Fairfield warrants its merchandise to be free of defects in materials and workmanship for Five (5) years under normal single shift use and conditions to the original purchaser. Exceptions to this warranty include:

Exceptions to this warranty include:

  • Residential Use ( click for separate warranty)
  • Certain frames as denoted ("Not recommended for contract/commercial application") in the catalog and/or on our website - Not warranted
  • Fabrics - Not warranted
  • Customer's Own Material (COM) - Not warranted
  • Ultra Value, Ultra Plush and Blend Down seat cushions - One (1) year (HR-40 and Ultra Firm seat cushions - 5 years)
  • Back cushions and arm pillows - One (1) year
  • Knee Tilt and Gas Lift mechanisms - Two (2) years (Standard Executive Swivel bases and mechanisms - 5 years)
  • Casters - Two (2) years
  • Glides - Not warranted
  • Recliner mechanisms - Two (2) years
  • Sleeper mechanisms - Two (2) years
  • Renting, recovering, misuse or abuse
  • Damage due to carrier or customer handling
  • Case Goods - One (1) year

Fabrics are not covered by this warranty (please use an appropriate wear tested fabric for use conditions).

The warranty for seat cushion cores is against a loss of resiliency. Through normal use, all cushion cores will soften and lose loft with time. Loose seat and back cushions should be fluffed and turned weekly; polyester fibers will lose loft with normal use and is not be considered defective.

Warranty service is handled through the original furniture agent/dealer. Should service be needed, contact your furniture agent/dealer. After receiving Fairfield authorization, the agent/dealer will either repair or return the defective item to the factory for repair or replacement. Fairfield's responsibility for transportation is from the location to which Fairfield originally shipped. Transportation and labor are limited to one year from the original purchase date. Outside of the U.S.A., warranty is limited to replacement parts only.

Replacement parts for office mechanisms, office bases, loose seat and back cushion cores and swivel rocker bases are without charge. Installation of these items is the responsibility of the dealer and is not covered by this warranty.

Consequential and incidental damages are excluded from this warranty. This warranty gives you specific legal right, and you may also have other rights that vary from state to state.

Our frames are constructed to support individuals up to 300 pounds.